FAQs

How is this different to the most popular brands?

sitekind uses a known hypoallergenic material by Leukoplast. While this means we cannot offer the funky colour schemes, it is more comfortable. Designed by myself, I found that even after three days wear, my infusion site has less reaction, such as contact dermatitis from my Tandem infusion sites.

How do I use this?

This system is easy to use, and likely familiar if you have used something like this before.

1) Apply the barrier patch first on clean, ideally with an alcohol skin wipe. Take care to ensure the barrier patch is facing in the correct direction for your preference.

2) Align the cannula application kit over the barrier patch, ensuring the coverage is as close to the patch as possible and the needle of the cannula kit is within the patch’s aperture (hole).

3) Affix the cannula as per the infusion kit’s instructions.

4) Ensure the tubing is disconnected from the cannula (as per cannula directions) apply the over patch (larger patch in the kit) over the cannula, taking time to align. Once applied, rub your fingers lightly around the site to form a nice adhesion.

5) Get on with your day (or night!).

Are the sitekind kits sterile & safe?

As with other brands, the requirement for these to be sterile does not apply. There is an aperture for the infusion kit needle to pass through. This product is designed as an improvised solution and therefore cannot provide any guarantee. However, testing has given positive feedback on site comfort and longevity.

Latex?

No, never. I aim to provide a hypoallergenic, affordable solution.

Who?

Hi, I’m James Blackwood. I have been diabetic for over twenty years, after switching to insulin pump therapy, I developed some horrid reactions to the infusion sites. In this time I had been using barrier sprays, barrier patches and over patches on my Tandem T-slim x2 system. While these helped, they ultimately left me with irritation still. After a lot of trial and error, I settled on the current Leukoplast material.

As a product designer and web/software engineer running a small digital agency, I applied my experince in these areas to develop a simple, no frills product for us all.

The most popular brands still cost a fair amount of cash, upwards of £20 for a pack of over patches and then separate purchases for the albeit, reusable barrier patches. For me, while this is a solution, it’s not ideal. I felt that with all the other expenses incurred by diabetics (even with the NHS help) I wanted to create a simple package that lasts around a month and includes the over patches and barrier in one go for a low price.

Do you make infusion kits for other devices?

This is the plan! Contact me on [email protected] to discuss your requirements. As this product (hopefully) gains traction, I will do my best to cater for all pumps. In the meantime, I will be tracking down what I can to design and develop other kits.

Privacy, GDPR and Terms of sale.

Privacy & Data

Sitekind t/a James Blackwood (“we”, “us”, “our”) is the seller and data controller for this website.

Email:
[email protected]
Address:
5 Birmingham Road, Cowes, PO31 7BH

We collect only the personal data we need to:

  • process and fulfil your order;
  • take payment;
  • deliver your goods;
  • respond to customer service enquiries; and
  • keep legally required tax, accounting, and business records.

We use Koko Analytics in a privacy-friendly, no-cookie configuration to measure basic website traffic and page performance for our own internal reporting.
We do not use Google Analytics, Meta Pixel, or third-party advertising trackers.

We do not sell your personal data.

We do not pass your personal data to third parties for their own marketing.
We do not use your personal data for our own marketing unless you have actively opted in.

We may share your personal data only where necessary to run the website and fulfil your order, for example with payment providers,
delivery providers, website hosting or technical support providers, professional advisers, or where required by law.

We use personal data only to:

  • perform our contract with you;
  • comply with legal obligations;
  • deal with enquiries and after-sales support;
  • operate, secure, and improve our website; and
  • send marketing only where you have clearly opted in.

Our lawful bases under UK GDPR are:

  • Contract – where processing is necessary to process and deliver your order;
  • Legal obligation – where we must keep records for tax, accounting, or other legal requirements;
  • Legitimate interests – where necessary to operate, secure, and improve our website, including limited internal analytics; and
  • Consent – where you choose to receive marketing from us.

We retain personal data only for as long as reasonably necessary for these purposes and for the minimum period required by law,
after which it is deleted or anonymised where appropriate.

You may have the right to:

  • access your personal data;
  • correct inaccurate personal data;
  • request deletion of your personal data;
  • restrict processing;
  • object to certain processing;
  • request portability of your data;
  • withdraw consent where processing is based on consent; and
  • complain to the Information Commissioner’s Office (ICO).

For privacy questions or requests, please contact
[email protected].

Terms of Sale, Delivery & Returns

These terms apply to orders placed through this website for products sold by
Sitekind t/a James Blackwood.

By placing an order, you are offering to buy the product subject to these terms.
Your order is accepted when we send you an order confirmation email or dispatch the goods, whichever happens first.

All prices are shown in GBP (£) and include VAT where applicable.
Any delivery charges will be shown before you complete your order.

We will provide confirmation of your order in a form you can keep, such as email.
Unless we agree otherwise with you, goods will be delivered within 30 days.

If you buy from us online, you normally have the right to cancel your order within 14 days after the day you receive the goods,
without giving any reason. If you cancel in time, you then have another 14 days to return the goods.

Important: because our products are sealed single-use adhesive devices for insulin pumps, we do not accept
change-of-mind returns of any item that has been opened, unsealed, used, worn, applied, or otherwise made unsuitable for resale
for health protection or hygiene reasons.

Unopened, unused, and still-sealed items may be returned in accordance with your statutory cancellation rights, unless another legal exception applies.

Nothing in these terms affects your legal rights. If an item is faulty, damaged, not as described, or not fit for purpose,
you may be entitled to a refund, repair, or replacement under your statutory rights.

Any refund due will be made to the original payment method.

These terms are governed by English law and any disputes will be subject to the jurisdiction of the courts of England and Wales.

Short Returns Summary

  • You normally have 14 days after delivery to cancel an online order, and then a further 14 days to return the goods.
  • For hygiene and health-protection reasons, we cannot accept change-of-mind returns of sealed single-use adhesive insulin pump devices once they have been opened, unsealed, used, or applied.
  • This does not affect your rights if an item is faulty, damaged, or not as described.